Overview

Our servers are linked to Frontier Global Center (FGC) by a fiber optic cable - making it unnecessary to link to the Internet through an OC3 or T3 Telecom circuit...no telecom circuit means that downtime-causing circuit failure is virtually eliminated!

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Technical Support

If you have support questions:
Submit Your Question Here

We have added this manual to provide you with fast answers. Always refer to this site before contacting technical support. We try to provide you with fast (within 2-3 hours) email replies but at times this is not going to to be the case since we can only handle so many requests at any given time.

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Account Billing Information

For billing questions, send an email to Billing.

We accept Mastercard, Visa, Discover, and American Express. The credit card you utilize at the time you activate your account will automatically be billed monthly.

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Down Servers

Well it happens and there is not much that can be done when it happens except to fix the problem, that is if the problem is on our side.

Once you've established an internet connection through your PC, your dial up travels through several points before the actual log in to our servers. If there are any problems, within or at any of those points, it will prevent you from logging into your account. This obviously is out of our control.

However, in the event that one of our servers do go down, it simultaneously sets off an alarm, that sounds much like a fog horn, and tends to cause people within our general area to head for storm shelter's due to their loudness. Let us assure you that we are aware of a down server before you are. We truly do not mind you emailing us, but we would much prefer concentrating all our efforts on fixing the problem than answering emails.. Wouldn't you?.

Our servers are configured to restart should there be a failure. The entire process takes approximately 10 - 30 minutes. If a server is down for more than 30 minutes, by all means email us!

We are a host! We do not design sites, if we did we would not build them for $24.95 per month and we would ask that you do not ask or expect us to. This doesn't mean that we will not help you when time will allow us, but our first and foremost priorities go to our servers to ensure that YOU receive the hosting services that you ARE paying for.

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What are all the files and directories in my home directory?

DO NOT DELETE or change any of the directories or files that are located in your account other than uploading to your www directory with pages of your own design. The initial page of your site should be named index.html, this way when a user types in the url www.yourdomain.com, they are taken straight to the initial page of your site without any further input.

When you connect to the root or "home" directory of your account via ftp, you will see the following system files & directories/folders which are landmarks suggesting a successful connection:

File/Directory Name - Description

domain-anonftp - this folder is used for your anonymous users to download public files.
domain-web-logs - this folder contains all access logs of visitors to your site
domain-mail - this folder holds all POP mail accounts for your domain
domain-www - this folder stores all html files for your domain (same folder as the www folder)
www - this is where you put all your html files and subdirectories (same folder as the domain-www folder)
domain-secure - this folder stores all secure html files (same folder as www folder and domain-www folder) this is an aliases folder that is secure when the right URL path is called correctly. Example: https://secure-server.net/domain_name/file.name

Of these directories, the most important one is named "www". Every account has its own separate "www" subdirectory. Files placed in the "www" directory are visible to remote browsers over the Internet, so this is where you want to place all your html documents, graphics, sounds, files, etc. which you want people to be able to access from the world wide web. For example, when a browser asks for URL http://yourdomain.com/page.html, Apache looks for the file: /home/yourdomain.com/www/page.html and sends it out.

The system will automatically place any needed files in the other directories.

All your HTML files and subdirectories should be placed in the www directory. Your CGI-BIN is also located in the www directory.

REMEMBER - name your initial page index.html.

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Uploading Files Using File Manager

NOTE: When you upload your site to the Internet, you will want to make sure that you name your main page index.html, as this is how our system will recognize your page. Also, make sure that you are uploading your site into the www directory.
Using your File Manager
If you would prefer not to use any of the programs above, we do offer the ability to upload your site using the File Manager, located within your Control Panel.
Here are the steps you will go through if you would like to use this for uploading your pages:
1. Enter your Domain Manager by going to your ip_address/menu and entering the username and password that we provided you with.
2. Click on the File Manager link.
3. Once you are in the File Manager click on the www director.
4. Scroll to the bottom of the page, you will see: Send this file (max size 10240K):
5. If you click on the link to browse, you will be able to search for your stored web pages on your hard drive. You will need to upload your pages one at a time using this method.
6. Find your pages and select the Upload option. Once you do this, you will be able to view your pages on the Internet. Repeat this process for each one of your web pages and image files.
You are now finished uploading your site!



How do I create my own "404 Not found" error page?

First, create the HTML page you want to use as your error message.Upload it to your domainname-www directory.

Next, go into your .htaccess file (or create one) and add lines which specify the substitution.Here are three examples of specifying error documents which will be called for a given error condition (note you can use relative or absolute addressing):
ErrorDocument 401 http://domainname.com/nopasswd.html
ErrorDocument 403 /forbidden.html
ErrorDocument 404 http://www.domainname.com/nofile.html

Important Note: Do not edit the .htaccess file if you are using MS Frontpage! Frontpage uses the .htaccess file, and editing it may cause errors in your configuration.

Setting Up Your Virtual Nameservers

Some of our Reseller Accounts come with Virtual Nameservers. What are virtual name servers and why would you want them? Name servers translate domain names into numeric IP addresses that a computer can interpret. You'll find name servers listed if you search a whois directory. The names of our name servers are ns.4ua.com and ns2.4ua.com. You might want your own virtual name servers in order to keep us anonymous to your customers.

To set up your virtual name servers, go to your control panel and click on the Virtual Name Server icon. The button you see on the next screen says "install." What it actually does is "create" name server info (ns.yourdomain.com / ns2.yourdomain.com) and the associated IP addresses. This takes up to an hour to generate. Come back to your control panel after an hour and click on Virtual Name Server icon again and you will see the names of your virtual name servers and their IP addresses. You will need this information for the next step in this process.

IMPORTANT! You must register your name servers with your domain registration company! Otherwise your virtual name servers will not work or be listed in whois directories.

Go to the site where your domain name was registered and request to register name servers for that domain. Every domain registration site is different, so you'll need to follow their directions or contact them. If you registered your domain name with us, just contact support with your request and we'll register your virtual name servers for you. There is no fee for this service.

After you have added a resold account using the special reseller order form, you'll need to go through the following process if you want this account to use your virtual name servers.

First, you'll need to go to the domain registration company where the domain name for your new account was originally registered and notify them of your virtual name servers and their IP addresses. They will notify the internic of this updated name server information.

Second, click on the "Virtual Name Server" icon. You'll see the words "To setup DNS for a domain, please click here" near the bottom of the screen. Click on the "here" link and then enter the domain name of your new customer (without the www; for example, yourdomain.com) and the IP address of this domain. You received the IP address for this domain in the welcome letter that was e-mailed to you after you added this domain. Click on the "confirm" button. The information will be updated on our name server within the hour.

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